The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Essential functions include maintaining a pleasant, friendly and professional demeanor with guests, co-workers, and clients; greeting guests within five feet; using guest last names during interactions; practicing proper phone etiquette; parking and retrieving vehicles cautiously; assisting guests with bell services and luggage storage; opening vehicle and hotel doors; assisting guests with directions, taxis, reservations, and inquiries; providing information about facility amenities and local attractions; delivering messages and guest amenities; shuttling guests to approved locations; explaining parking rates and retrieval procedures; issuing and collecting claim checks; completing and maintaining ticket information including key tags, guest folios, vehicle location, damage surveys, and claim check receipts; calculating and collecting revenue when needed. The role requires a high school diploma or GED, a valid driver’s license with a clean driving record, being at least 18 years old, passing a criminal background and drug screen, and one month of related experience or equivalent education and experience. Skills needed include customer service knowledge, English reading and writing, basic math, understanding of time systems and rates, and the ability to operate a manual transmission is highly desirable. Physical demands include talking, hearing, sitting or standing for extended periods, running, walking, handling objects, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and lifting up to 100 pounds occasionally. Work is mostly outdoors with exposure to extreme weather. Travel up to 5% may be required.
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