Title: UI/UX Designer V
Job ID: EBAYJP00021497
Location: Remote
Duration: 6 Months with possible ext.
Job Description:
Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.
We are seeking a highly skilled and experienced Conversational Designer to join our team. You will be responsible for designing and developing conversational interfaces for eBay's customer self-service and agent-facing productivity solutions. You will be part of a tightly knit team with our product managers, business analysts, developers, and customer service managers. Our goal is to create engaging and effective conversational experiences that meet the needs of our customers and improve their overall experience with Client.
Your designs will be implemented on an industry-leading chatbot and IVR platform. We will give you an opportunity for growth by leveraging the latest LLM-based AI technologies into our customer service experiences.
Using Conversational Ai for consumer facing chat bot- IVR
Designed to take into account all types of chatter to support
Experience with Conversation AI chat bot/voice bot
Taking business requirements and forming into conversations across digital and voice channels
Tuning of existing flows and flows that are only deployed as chatbot that need to be moved into voice channel and become more conversational
Research in terms of looking at session transcripts to have some first hand understanding of the consumers experience
Key Responsibilities:
• Collaborate with product managers, business analysts, developers, and customer service teams to understand customer needs and design conversational experiences that meet those needs
• Create conversation flows, scripts, and user personas to guide the development of conversational interfaces
• Conduct user research and testing to ensure conversational interfaces are effective and engaging
• Continuously improve conversational interfaces based on user feedback and data analysis
• Stay up-to-date with industry trends and best practices in conversational design and AI technology
Requirements:
• Bachelor's degree in design, computer science, or a related field
• 3+ years of experience in conversational design or related field
• Strong understanding of conversational AI technology and best practices
• Experience designing and developing chatbots, IVR systems, or other conversational interfaces
• Excellent communication and collaboration skills
• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment
Experience with the following topics will be considered a plus:
• Hands-on experience with Kore.ai BotBuilder, Google Dialogflow CX, or some other conversational AI creation environment
• Experience with Generative AI and Large Language Models
• Experience with UX design and user research
If you are a creative thinker with a passion for designing engaging and effective conversational experiences, we encourage you to apply for this exciting opportunity.
Required Skills (top 3 to 5/ non-negotiables): What you like to see on resumes? (nice to have) Experience in Conversation design - both on digital and voice channels
1. Understanding design and tuning - have data scientist on the team but will need to work together
Understanding business requirements and rules and being a quick learner within the company -in the ecommerce space
2. Understanding APIs- know the constraints and what information that can help the developers
Represent the flows with visual designs and what can go wrong and document and explain to developers
3. Experience with conversation ai tools- interactive tools (VoiceFlow, etc.)
Heavy focus on Conversational AI -Conversational designer is most important
4. Testing experience nice to have as may be in the role in the future Disqualifiers or Dislikes on Resumes: If not a self-starter and self-motivated (do not need to micro-manage, this is a senior role) Education Requirement: Minimum 5 years+ without a degree
Open to 2-3 years with the degree in Related field - and conversational AI industry experience Required Testing: May be required in the future but not important for this role at the moment Software Skills Required: IVR, Conversational AI Required Certifications: NA Preferred companies/industries: eCommerce but open Candidate Value Proposition: Portfolio:
cceptable in all formats
Work samples regarding design -
Looking to see rich content, decision boxes, chatbots with rich media, usage of rich media,
Need to consider IVR specific design
Wireframes and conversations are nice samples to have Difficult Aspects of Role: Now solidifying the voice on the new channels- they have the opportunity to help with new projects in flight and mapping that out
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