Job Description

Job Description

Operations Manager

We are seeking an experienced Operations Manager to lead and streamline the end-to-end operations. This position will have full accountability for planning, supply chain, warehouse and production (embellishment), customer service, outbound logistics, and the performance of our e-commerce channel.

The ideal candidate will collaborate cross-functionally with Sales, Marketing, and E-commerce to accelerate growth, improve the customer experience, and enhance order execution. A critical function of this role will be to implement a strategic approach to managing slow-moving or seasonal inventory through liquidation initiatives.

This role is ideal for a structured, systems-focused leader with deep apparel industry experience, a successful track record in scaling operations, and a mindset for continuous improvement and customer-centric execution.

Key Areas of Responsibility

Strategic Leadership

• Work with executive leadership to define operational priorities, metrics, and growth plans.
• Build capacity and resource strategies to support long-term scale.
• Introduce systems and standardized workflows that improve interdepartmental alignment and throughput.

Operations Management

• Oversee daily operations across warehouse, embellishment/production, shipping, and service.
• Lead production planning and supply forecasting alongside vendors and brand partners to ensure timely fulfillment.
• Deploy technology and automation solutions to improve efficiency and accuracy across operations.

Cross-Functional Integration

• Partner with Sales to support client onboarding and simplify the uniform ordering process.
• Collaborate with Marketing on launch timelines and promotional coordination, ensuring operational readiness.
• Align with the E-commerce team on UX improvements, product merchandising, and conversion optimization.
• Identify operational enhancements that drive revenue and improve the end-to-end customer journey.

Process Design & Inventory Management

• Optimize and document operational processes including order flow, embellishment scheduling, and fulfillment.
• Create and implement a thoughtful liquidation plan to address aged or excess stock and improve cash position.

Team Development

• Supervise the Warehouse Director and lead initiatives to enhance fulfillment speed and quality.
• Build and structure the customer service team to meet responsiveness and satisfaction standards.
• Cultivate a high-performance culture rooted in accountability, innovation, and operational excellence.

Required Qualifications

• 7+ years in operations leadership, including at least 3 years in the apparel, or CPG sectors.
• Proven success leading cross-functional teams and scaling operations.
• Strong experience in systems implementation, inventory planning, and process optimization.
• Familiarity with customer onboarding, e-commerce fulfillment, liquidation strategies, and supplier collaboration.
• Effective communicator and hands-on leader with strong organizational and analytical skills.

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