Job Description

Job Description

Job Description

Burrtec is a well-established refuse and recycling collection company serving over 15 municipalities throughout Southern California and employing more than 1,400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is recognizing the importance of each employee within the organization.

We have the following position at our Burbank Material Recovery Facility division:

Scale House Operator

Provides a variety of customer service duties by interacting, servicing, and consulting with face-to-face customers as well as via telephone.

SALARY RANGE: $22.25/hour - $23.60/hour

ESSENTIAL DUTIES:

• Understand and follow facility rules and regulations and is able to convey this information to customers, both face to face and on the telephone.
• Log into the in-house on all necessary terminals to begin the day's transactions.
• Control traffic using traffic control lights.
• Count and record daily cash on the opening cash sheet.
• Ask all basic questions from memory to be able to accurately transact with a customer (material, unacceptable, jurisdiction).
• Identify various vehicle types and use the estimated vehicle weight table to transact deposits on inbound public loads.
• Accurately counts money presented by customers for deposit/payment.
• Apply policy on proper cash handling (checking for counterfeit bills).
• Accurately records deposits received in the in-house system.
• Highlight the deposit amount on the receipt given to the customer
• Count change back to the customer.
• Accurately identify truck numbers on account customer vehicles.
• Apply and follow all deputy weigh master rules/guidelines.
• Accurately enters weight indicator readouts into the in-house system for Gross and Tare weights.
• Uses the correct terminal to scale when transacting customers.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong face-to-face customer service orientation coupled with interpersonal skills, which demonstrates a strong concern for satisfying the customer.
• Good oral and written English communication skills.
• Good listening skills and elicit information.
• Ability to establish and maintain effective, professional, and calm working relationships with customers and co-workers.
• Flexible and have the ability to handle multiple tasks
• Detail-oriented and concern for quality
• Computer Skills and the ability to operate a 10-key calculator are required.
• Learn and correctly interpret and apply policies and procedures.
• Accurately count money and calculate change.

TRAINING AND EXPERIENCE:

• Previous customer service experience required
  • Cash handling experience preferred
• Prior experience in the Waste industry is preferred
• Bilingual in Spanish is highly preferred

PHYSICAL:

• Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
• Manual dexterity and vision are sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
• Hearing sufficient to understand conversations, both in person and on the telephone

WORKING CONDITIONS:

• Will work in a scale house environment and have continuous face-to-face contact with the public/customers.
• Working both indoors and outdoors environment.
• Able to work overtime, weekends, and holidays.

We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.

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