Job Description

Company:

A General and Cosmetic Dental practice located near Biltmore Fashion Park. We are privately owned with a long-standing reputation for high-end dentistry and exceptional service. Founded 40 years ago by Dr. Price, we continue her legacy of providing top-quality dental care. At our practice, we treat our patients like friends and staff like family. We pride ourselves on using the latest dental technology and equipment, including Dentrix, Dexis, CBCT, Invivo, Nomad, iTero 5D Elements Plus, PRF, and Gentle Weave Sonendo. We value good communication skills, the ability to build relationships, strong ethics, and a passion for continuous education.

Overview: We are currently seeking a dedicated and detail-oriented individual to join our dental practice as a Patient Care Coordinator. As the primary point of contact for our hygiene appointments, you will play a crucial role in creating positive patient experiences, ensuring efficient scheduling, and maintaining accurate patient records.

Responsibilities:

• Patient Service Excellence:
• Provide exceptional patient service with compassion and care, aligning with company policies, government regulations, and dental board standards
• Build lasting impressions with patients to foster trust and loyalty

Appointment Scheduling:

• Utilize practice management software (Dentrix) to schedule and manage hygiene appointments efficiently
• Ensure the hygiene schedule is optimized to meet the needs of both patients and the dental team

Data Entry and Account Management:

• Perform data entry tasks and update information for new and existing member accounts using dental software
• Maintain accurate patient data, including chart documents, personal information, treatment consultations, and account history transactions

Daily Close Out Procedures:

• Execute daily close-out procedures to ensure the accuracy and completeness of records
• Contribute to the smooth financial operations of the practice

Administrative Tasks:

• Review Morning Huddle reports and actively participate in discussions on new patient intake forms (eg health history, dental history), insurance information
• Checking out of patients, and ensuring the next appt is scheduled
• Following up on missed appts and responding to patient queries and correspondence
• Use a combination of phone, text message, and email for patient communications

Schedule:

 

• Clinical Hours of Operation: Monday through Friday, 8:00 a.m. 5:00 p.m.

Qualifications:

• Dental office management experience is required.
• Proficiency in dental software, with experience in Dentrix, preferred
• Current Driver's License and reliable transportation
• Must have or be willing to obtain a Real ID before starting
• Knowledge of HIPAA regulations
• Excellent proficiency in Microsoft Suite

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