Job Description

Legal Department Manager This position will oversee and manage the law firm management function of the Legal Department as well as optimize and enhance related Legal Department processes. This position will lead a team that efficiently onboards law firms, ensures compliance with Truist third-party risk requirements, negotiates law firm rates, manages the panel of preferred legal providers and other approved law firms, manages other legal-related vendors, oversees conflicts of interest processes, manages legal invoicing functions, builds and leads firm management programs in areas of cost containment, alternative fee arrangements, and law firm performance. The position serves as the subject matter expert on Truist's outside counsel policies and procedures. The position serves as the point of contact for law firms, possesses excellent communication capabilities, and builds deep relationships with law firms and within the Department. Essential duties and responsibilities include using critical thinking, creativity, and operational excellence to implement or enhance processes and programs that relate to law firms and legal-related vendors, including processes related to management of third-party risk. Drive strategy for Legal Department policy and procedures for law firms and legal-related vendor onboarding, including by working closely with Truist Third-Party Risk Management Office and Operations teams. Manage law firm and legal-related vendor policy and procedure governance by leading compliance efforts. Serve as primary contact and representative of the Legal Department with approved law firms. Build and execute processes and programs for law firm panel management, conflicts of interests, legal fees processing, firm performance, volume discounts, alternative fee arrangements, and rate negotiations. Develop strategies and processes to assess operational risks within the law firm management program and assist in overseeing mitigation efforts and management of issues to resolution. Draft outside counsel guidelines and related policies/procedures. Collaborate with Legal Department and functional areas leaders across the enterprise to address needs for legal counsel and onboard new law firms and legal-related vendors. Stay abreast of industry trends related to law firm management operations. Support and lead ad-hoc projects related to law firm management operations. Required qualifications include a bachelor's degree or higher, strong technical understanding of legal operations, 5 or more years of professional experience in operations at a company, preferably within a legal department or law firm, ability to embrace change, demonstrated ability to effectively lead work teams and projects, strong analytical and research skills with attention to detail, superb verbal and written communication skills, including writing and drafting skills, ability to work within a large organization and collaborate and partner with cross-functional teams, ability to interact effectively with people at all organizational levels of the firm and build strong relationships with internal stakeholders, executive presence and ability to serve as a primary contact for Chief Legal Officer and Deputy General Counsels on areas of responsibility, ability to work independently, to successfully build and sustain operational programs, and proficiency in the use of Microsoft Office Suite. Preferred qualifications include a JD or MBA, demonstrated organizational skills, and experience working in Legal Operations at a law firm or large financial services company. Truist

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