Job Description

You've dedicated considerable time and resources to your education. Now, it's time to seize an opportunity that allows you to make a significant impact. We provide dynamic opportunities for professional growth and learning. Through our programs, you will immerse yourself in a continuous improvement culture aimed at transforming healthcare for the better.

Job Purpose and Summary:

At CVS Health, our colleagues are deeply committed to enhancing healthcare access, reducing costs, and improving quality. Every day, we assist millions in their journey towards better health by providing guidance on prescriptions and managing chronic and specialty conditions.

As a Non-US Accredited Foreign Graduate, you'll be at the forefront of fulfilling our mission, embodying our values, and showcasing genuine care for our patients. Successfully passing the FPGEE and TOEFL will qualify you to apply for this role, which will enable you to fulfill your required US internship hours. This experience will build upon your pharmacy education and enhance your knowledge, skills, and abilities. The internship must be completed within 18 months and will prepare you for the Pharmacist licensure exams.

While working under the direct supervision of a licensed pharmacist, you will play a crucial role in ensuring a safe and effective retail pharmacy environment that provides exceptional care to each patient. Your responsibilities will include the following:

• Ensuring Patient Safety
• Maintaining Professional Pharmacy Practices
• Complying with Regulatory Requirements
• Conducting Quality Assurance
• Delivering Excellent Customer Service
• Managing Inventory Effectively
• Overseeing Workflow Management (excluding final prescription verification)

A core aspect of your role as a Non-US Accredited Foreign Graduate will be to promote health and wellness within our community through various patient care programs. Additionally, you will:

• Lead with empathy and compassion for patients, customers, caregivers, and colleagues
• Assist your pharmacy manager in inspiring and developing pharmacy support staff
• Identify and implement solutions for business growth and performance enhancement
• Adapt to changes in the dynamic healthcare environment
• Collaborate with others to drive better outcomes
• Facilitate a team culture that fosters enthusiasm and pride
• Utilize your knowledge to positively impact health outcomes and differentiate CVS from competitors

Primary Job Duties & Responsibilities:

Customer Service:

• Welcome each customer courteously in-store and at the drive-thru
• Assist pharmacy and front store customers with inquiries and concerns
• Answer phone calls with a friendly demeanor
• Collaborate with others to resolve issues for maximum customer satisfaction
• Overcome obstacles to enhance customer experiences
• Process transactions efficiently
• Engage customers to create meaningful interactions

Regulatory:

• Protect patient confidentiality in accordance with HIPAA and company standards
• Communicate with customers while safeguarding their confidential information
• Comply with all federal and state laws, rules, and regulations
• Follow CVS policies and standard operational procedures at all times
• Fulfill licensure requirements within the designated timeframe

Pharmacy Operations:

• Adhere to CVS workflow standards
• Process prescriptions accurately
• Resolve insurance claim issues
• Oversee prescription pick-up procedures
• Maintain appropriate inventory levels
• Assist with drug order management
• Deliver healthcare services as permitted by regulations
• Support the supervising pharmacist in dispensing and review processes

Counseling under the direct supervision of a licensed pharmacist:

• Offer counseling and direct customers to the pharmacist as needed
• Address medical queries as appropriate
• Engage with healthcare professionals to optimize patient care
• Gather relevant medical history when necessary
• Implement appropriate pharmacist responsibilities according to law

Leadership:

• Communicate effectively with management
• Participate in required operational meetings
• Maintain a clean and organized pharmacy environment
• Support staff training and development initiatives
• Recognize and celebrate team successes
• Complete all required training programs

Education:

Required:

• High School Diploma or GED
• Doctorate (PharmD) or equivalent degree from a Non-US accredited pharmacy school
• Active Pharmacy Intern license in the applicable state

Preferred:

• Eligibility to administer immunizations

Prior Relevant Work Experience:

Required: 0 to 3 years

Preferred: 3 to 5 years

Essential Qualifications and Functions:

• Graduate from a Non-US Accredited pharmacy school before entering the CVS training program
• Obtain Pharmacist licensure within 120 days of completing US internship hours
• Strong communication and presentation skills

Skills:

• Result-oriented
• Colleague and community engagement
• Active listening
• Patient counseling
• Emotional intelligence
• Time management
• Digital proficiency

Abilities:

• Maintain regular attendance, including evenings and weekends
• Complete tasks as assigned by supervisors
• Fulfill training and licensure requirements promptly
• Lift and move up to 20 lbs. occasionally

Preferred Qualifications:

• Proficiency in Microsoft Office Suite
• Expected to administer immunizations when state regulations permit

Diversity enriches our workplace and fosters career success. We value colleagues whose beliefs and actions align with our core principles of collaboration, innovation, care, integrity, and accountability. We encourage individuals with military experience to apply for positions with CVS Health.

Pay Range:

The expected pay range for this position is:

$32.50 - $42.00

We are at the forefront of redefining health care, focusing on quality, affordability, and accessibility. Your innovative thoughts, perspectives, and contributions will be vital to our organization.

This job posting will remain open until: 08/31/2025

Qualified applicants with previous criminal records will be considered for employment in accordance with applicable laws.

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