Job Description

Full-Time Year-Round Hotel Reservations Agent

Are you a customer-focused, detail-oriented professional looking for a rewarding year-round opportunity in beautiful Bar Harbor, Maine? Witham Family Hotels is seeking a Full-Time Year-Round Hotel Reservations Agent to join our dynamic Central Reservations Team. In this vital role, you'll support our guests by answering questions, booking and modifying reservations, and providing a seamless, friendly booking experience for the following properties:

• Atlantic Oceanside Hotel & Event Center
• Bar Harbor Motel
• Acadia Inn
• Bar Harbor Grand Hotel
• Bar Harbor Villager Motel

If you thrive in a fast-paced, guest-first environment and love being part of a collaborative team, we want to hear from you!

At Witham Family Hotels, we're committed to creating unforgettable experiences for our guests while fostering a supportive, family-like culture for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we live our core values every daykindness, respect, inclusion, empowerment, excellence, integrity, and family.

Position Details:

• Status: Full-Time, Year-Round
• Location: Onsite at the Bar Harbor Inn and Spa (not a remote position)
• Wage: Starting at $17/hour
• Schedule: Must be available to work weekends, evenings, and holidays
• Commuting: Must be within a local commuting distance to Bar Harbor, Maine

Amazing Benefits and Perks:

• Start earning PTO (Paid Time Off), up to 136 hours in your first year (prorated based on hire date). The more years you spend with us, the more PTO you earn!
• Health Insurance multiple Aetna Health plans, we pay 80% of the cost, including if you select the family option!
• Dental and Vision Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost. We also now offer a Vision Insurance plan!
• 401(k) plan up to 4% match.
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River - save on heating oil and propane.
• Core Values Program earn points for branded swag!
• Life insurance and Accident, Death & Dismemberment policies we cover the first $10,000, with additional voluntary coverage available.
• Short-term disability at no cost.
• Referral Bonus up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
• Employee Recognition Programs.
• Employee Assistance Program (EAP) Experienced counseling, free & anonymous.
• Employee Relief Fund Financial support for unexpected situations. Mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala an annual event that recognizes YOU!
• Be part of a company that gives back - The Witham Family Hotels Charitable Fund surpassed the milestone of donating over a million dollars to local organizations.

Key Responsibilities:

• Answer incoming guest calls and emails regarding availability, rates, and property details
• Accurately book and modify reservations in the system
• Deliver excellent customer service by handling inquiries and special requests with professionalism
• Collaborate with front desk teams to ensure reservation accuracy
• Stay informed about property promotions, policies, and local events
• Process payments, cancellations, and booking adjustments
• Manage group reservations and unique booking needs efficiently
• Address and follow up on guest concerns promptly
• Perform other duties as needed

Qualifications & Skills:

• Excellent communication and interpersonal skills
• Prior experience in hospitality, reservations, or customer service preferred
• Strong multitasking and organizational abilities
• Comfortable working in a fast-paced environment
• Basic proficiency in Microsoft Office and reservation systems (training provided)
• A team-player attitude with a positive outlook

Performance Review:

• 90-day performance evaluation
• Guest feedback and internal team collaboration

If you're passionate about hospitality, guest service, and working with a team that values you, apply today and become part of something special at Witham Family Hotels!

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