Job Description

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

As a Concierge, you will create personal guest itineraries that are sure to surprise and delight. We are the all-inclusive memory makers from booking show tickets to making restaurant reservations, to extending the awe of The Mirage with excursions to the Grand Canyon, Red Rock Canyon, Death Valley and more. Whether you have an anniversary to celebrate with champagne and sweet delicacies or a birthday to decorate your room for, our concierge will rock you! Come become a part of the band!

PRIMARY JOB DUTIES

Duties include, but are not limited to, the following:

• Provide reservation service for all guests including airlines, shows and restaurants, and related personal service.
• Be knowledgeable of Hotel information to answer guest inquiries.
• Provide accurate, up-to-date information on the property's and Las Vegas activities, entertainment and special promotions.
• Be knowledgeable of department and hotel goals by increasing sales and maintaining expected service standards.
• Provide a positive and productive work environment through setting an example and consistency of daily work habits and standards.
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions through prompt, courteous and efficient service.
• Assist other departments with requirements they may have pertinent to hotel guests.
• Other duties as assigned.

• At least two years of experience in a similar environment.
• Strong knowledge of Las Vegas entertainment options including restaurants, shows, etc.
• Strong computer skills with the ability to quickly learn new programs/systems.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• Excellent customer service skills.
• High school diploma or equivalent.
• Polished appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred:

• At least one year experience in a luxury Concierge department.
• Box Office/Ticketmaster knowledge.
• Working knowledge of Microsoft office programs
• Working knowledge of Alice.
• Working knowledge of Opera
• Member of SNHCA and Les Clefs d'Or.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:

• Work is performed in a public facing operational environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• The noise level in the work environment is usually moderate to loud.
• Prolonged standing and mobility, up to 8 hours per day.
• Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 15 lbs.
• Repetitive movement with keyboard typing.
• Eye/hand coordination.
• Use of standard office equipment.
• Basic math.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Ability to distinguish letters, numbers and symbols.
• Communicate directly and telephonically with guests and Co-Stars and read and write in English.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, and other instructions

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