Job Description

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Job Description - Full Time Lead Dispatcher - O'Hare International Airport (ORD) - Chicago, IL (ORD00002943)

Job Description

Full Time Lead Dispatcher - O'Hare International Airport (ORD) - Chicago, IL - ORD00002943

Description

United Ground Express (UGE), a wholly owned subsidiary of United Airlines, supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.

A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.

And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.

DISPATCHER JOB SUMMARY:

Coordinate communications to the passenger assistance agent team and management as well as updates / notifications between the Client and employees. Ensures all data is recorded according to company procedures.

JOB RESPONSIBILITIES:

• Pull assignments or work orders from computer, as needed.
• Work with Passenger Assistance Agents (PAA’s) to ensure all requests for services are met.
• Do all reports accurately and in a timely manner.
• Must be familiar with all FAA/ TSA/Airline/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Escalate issues to MOD Immediately.
• Deal courteously and tactfully with fellow employees and passengers if necessary.
• Communicate effectively with fellow employees.
• Receive and respond to telephone and radio calls from PAA and employees in a professional and timely manner.
• Maintain and distribute radios (where applicable). Always complete the appropriate documentation and reports in thorough and timely manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Provide general information and directions to passengers.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
• Identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform other duties as requested.

We reward your efforts

• $19.50 per hour, per the union contract
• Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
• UA Discount Program for flights when you want to purchase a ticket
• Paid time off (PTO)
• Access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)

Qualifications

UGE Requirements

• High school diploma, GED or preferred
• Minimum of 18 years old
• Must be able to read, write, and speak English fluently
• Ability to operate a computer/tablet to enter and retrieve data
• Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
• Must be able to be alert to moving vehicles or aircraft and use radio equipment
• Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
• Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
• Legally authorized to work in the United States without sponsorship
• Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Successful completion of interview required to meet job qualifications

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Job

UGE Operational Support

Primary Location

United States-IL-ORD - Chicago - O'Hare

Organization

Schedule

Full-time

Job Posting

United Ground Express, Inc. is an equal opportunity employer. We are committed to diversity and welcome all qualified individuals of different backgrounds. Applicants with disabilities requiring an accommodation should email us at employeecompliance @ unitedgroundexpress.com .

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Job Tags

Hourly pay, Holiday work, Full time, Contract work, Local area, Immediate start, Flexible hours, Weekend work, Day shift,

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