Job Description
Description:
Who we are:
Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including; Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary.
What We Offer:
Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.
What You’ll Do:
POSITION SUMMARY
As the Field Service Technician I - PGD, you will provide field service engineering in the form of managing startups, troubleshooting field issues and questions, overseeing repairs, performing site audits, and providing other on-site service, primarily for Aerzen process gas blower and compressor packages. When not in the field, support other process gas orders with inspections, design reviews, subvendor expediting and inspections, training, and other related activities.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
• Perform equipment startups for process gas projects. Duration can be 1 to 4 weeks or more, often in multiple trips. Startup responsibility includes ensuring equipment is properly installed (checking alignment, wiring, etc.) prior to starting, ensuring all subsystems are functioning properly, verifying operating data (pressures, temperatures, flows, vibrations, etc.), making necessary adjustments in the system to correct any performance issues, checking other system factors (for example, pipe vibrations), and other steps on a job-specific basis to obtain customer acceptance/signoff.
• If needed, visit the job site prior to startup to ensure customer readiness and proper installation.
• If needed, remain on the job site after startup for an agreed-upon run-in period.
• Keep meticulous records in the form of detailed daily reports, records of operating data, photos, and other details about the customer site, machine performance, customer discussions, etc.
• Manage existing installations by keeping in contact with job sites and conducting site visits and audits as needed. Provide sales opportunities via continuous contact with customer sites (new orders, replacement equipment, spare parts, and service).
• Interact professionally with Aerzen project management, engineering, production, and customer support personnel to provide feedback and knowledge regarding specific customers and orders. Specifically, communicating and implementing lessons learned from job site visits is a critical part of this role.
• Travel to Germany and possibly Hungary for training on machine assembly, testing, repair, and operation.
• Receive AND give training from/to internal Aerzen colleagues on machine assembly, testing, repair, and operation, as well as training on general system design and components such as seals, bearings, control valves, instruments, etc.
• When not traveling, support the Process Gas team with engineering, participation in design reviews, reviewing documents and data, assisting with incoming inspections, assisting with oversight of shop assembly work and testing, providing insight on questions, concerns, and issues, assisting with equipment specifications, and other needs that are in line with expertise.
Requirements:POSITION QUALIFICATIONS
Education: Bachelor’s Degree (four-year college or technical school) or Work Equivalent
Area of Study: Engineering
Specialized Training: Degree or training certificates specific to rotating equipment, especially in the oil and gas, refinery, petro-chemical, and/or power generation industry.
Certifications:
Experience (yrs): 5 years minimum related experience in field service, startups, troubleshooting, inspections, etc.
Software/Applications:
Proficient in Microsoft Office programs, previous experience with enterprise-wide software systems and/or customer relations management software.
Ability to travel more than 50% of the time and work in Coatesville as required by business needs.
Other:
• Experience in at least one of the following in industries: oil and gas, refinery, petrochemical, power generation, pharmaceutical.
• Ability to read drawings, P&IDs, wiring diagrams, logic diagrams, and other engineering documents.
• Strong communication skills – professional speaking and writing styles.
• Root cause analysis skills – critical thinking ability.
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