Data Analyst (TXS and IT4U) Job at Five Rivers It, Juno Beach, FL

ZkgzTGVIdFdBdW93Sm5xUldORDFiTUM5Q3c9PQ==
  • Five Rivers It
  • Juno Beach, FL

Job Description


Location: On-Site – Juno Beach Florida

Data Analyst to support Experience Score (TXS) and IT4U initiatives.

Key Responsibilities:

  • Technology Experience Score (TXS) Analytics:
    • Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029.
    • Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.
  • Customer Experience Data Integration:

  • Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view.
  • Supporting action prioritization through data-driven insights.

  • IT4U Initiative Support:
    • Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts.
    • Engaging with monthly IT4U Influencer Forums and developing pertinent communications.

  • Collaboration & Communication:
    • Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights.
    • Promoting a customer-first, data-driven culture within TSO teams.

Qualifications:

 

A candidate with 3–5 years' experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal.

Strong communication and cross-functional collaboration skills are essential.

Job Tags

Full time,

Similar Jobs

LanceSoft

Local Contract LPN / LVN - Clinic - $40-43 per hour - Urgently Hiring Job at LanceSoft

 ...LanceSoft is seeking a LPN / LVN Clinic for a local contract job in Seattle, Washington. Job Description & Requirements ~ Specialty: Clinic ~ Discipline: LPN / LVN ~ Start Date: 08/25/2025~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours, days... 

Dayton Freight

Part-Time Dock Worker / Forklift Operator Job at Dayton Freight

 ...Freight, you'll: Load and unload freight in a productive, safe and claims-free manner; Complete pre and post trip inspections on all dock equipment; Properly document all freight control processes; Participate in training and improvement programs; Adhere to the... 

Avegant

Firmware Engineer Job at Avegant

 ...team, then come join us and be part of a company that is making mixed reality possible. Overview: Avegantis seeking a Firmware Engineer to contribute to their cutting-edge near eye display technology. The position requires a highly-motivated individual with 3-5... 

Excel Boat Company LLC

Painter AutoBoat Job at Excel Boat Company LLC

 ...matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance We are the national premier boat building company for the recreation industry. Our boats are built tough, and our welds are first class. Our specialty is bay, bass,... 

Yexgo

Work From Home Online Typist - Data Entry Role Job at Yexgo

Job DescriptionAs a Work From Home Online Typist - Data Entry Role, you will oversee and coordinate all data entry tasks for the company. You will be responsible for ensuring the accurate and timely entry of information into our systems, maintaining data integrity, and...