Job Description
Responsible for providing quality and efficient customer service to agents, marketers and company representatives through the daily leadership of the Agency Services team.Additionally responsible for assisting Policy Transfer Manager/AVP Operations with development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.
Responsibilities:
- Organizing and communicating to employees so that Agency Services calls are answered in a timely, efficient and knowledgeable manner.Provide continual evaluation of processes and procedures.
-Support agents directly with the enrollment process, agent of record changes, username and password, commission, and other company profile information.
- Ensure all Agency Services email inboxes are regularly worked and processed to satisfy company requirements.
- Be available for employees that experience work obstacles providing appropriate direction and resolution, escalation to Policy Transfer Manager/AVP Operations as needed.
- Work with department manager to ensure employees have appropriate training and resources to perform their jobs.
- Share continual responsibility for deciding how to manage the workflow to ensure calls and paper flow are handled efficiently and effectively.
- Help establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
- Use appropriate judgement in upward communication regarding department or employee concerns.
Working hours: 6:00 AM - 6:00 PM (Various Shifts Available)
Skills:
- Knowledge of MS Office Suite, Excel, internet, and also possess good typing/data entry skills
- Ability to work under pressure and mulit-task
- Maintain a positive attitude with all agents, customers and co-workers
- Ability to communicate effectively to a variety of audiences
Education:
High School
Experience:
1-4 years
Qualifications:
- High School Diploma or equivalent
- 1-2 years work experience.
- 1 year previous insurance or financial services experience preferred but not required for employer is willing to train
- Must have good internet for you will be in office every Monday and remote the remainder of the week unless there is a business need that requires in-office presence.
-Must be open to working an 8 hour schedule between the hours of 6am-6pm Monday - Friday.
Apply now at
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
- Organizing and communicating to employees so that Agency Services calls are answered in a timely, efficient and knowledgeable manner.Provide continual evaluation of processes and procedures.-Support agents directly with the enrollment process, agent of record changes, username and password, commission, and other company profile information.- Ensure all Agency Services email inboxes are regularly worked and processed to satisfy company requirements.- Be available for employees that experience work obstacles providing appropriate direction and resolution, escalation to Policy Transfer Manager/AVP Operations as needed.- Work with department manager to ensure employees have appropriate training and resources to perform their jobs. - Share continual responsibility for deciding how to manage the workflow to ensure calls and paper flow are handled efficiently and effectively.- Help establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.- Use appropriate judgement in upward communication regarding department or employee concerns.
experience
1-4 years
skills
- Knowledge of MS Office Suite, Excel, internet, and also possess good typing/data entry skills- Ability to work under pressure and mulit-task- Maintain a positive attitude with all agents, customers and co-workers- Ability to communicate effectively to a variety of audiences
qualifications
- High School Diploma or equivalent- 1-2 years work experience.- 1 year previous insurance or financial services experience preferred but not required for employer is willing to train- Must have good internet for you will be in office every Monday and remote the remainder of the week unless there is a business need that requires in-office presence.-Must be open to working an 8 hour schedule between the hours of 6am-6pm Monday - Friday.
education
High School
Job Tags
Permanent employment, Work experience placement, Remote job, Shift work, Monday to Friday,